Satisfaction Survey

Sustainability

	Strongly Disagree	Disagree	No opinion	Agree	Strongly agree
I find CO2-neutral productions very important, and I am happy to pay a little more for these services
Graphius offers a sufficient number of options to place CO2 neutral orders
It is of great importance to me that my suppliers are committed to ecology and that they undertake relevant measures to support that commitment

Order guidance

	Strongly Disagree	Disagree	No opinion	Agree	Strongly agree
My project coordinator at Graphius is always friendly and helpful
I have the feeling that my project coordinator at Graphius has enough product knowledge
My project coordinator advises me sufficiently, both at the beginning as during the process
I am satisfied with the follow-up of my print jobs and can make a new order with confidence

Production

	Strongly Disagree	Disagree	No opinion	Agree	Strongly agree
I am satisfied with the overall quality Graphius supplies
I am satisfied with the fulfilment of agreements
Graphius offers a solution for my full range of print jobs
Graphius offers a wide scale of finishing possibilities

Dispatch

	Strongly Disagree	Disagree	No opinion	Agree	Strongly agree
I am satisfied with the delivery time of products ordered at Graphius
Graphius provides added value by grouping shipments to the same address, in an attempt to reduce CO2 emissions
I am satisfied with the friendliness and helpfulness of the Graphius drivers

Price

	Strongly Disagree	Disagree	No opinion	Agree	Strongly agree
When I order a print job, finding the cheapest price is the most important factor to me
I find it important to build a partnership with a supplier, more than trying to find the cheapest price for every individual project

GRAPHIUS GENT

Traktaatweg 8
9041 Gent
Belgium
+32 (0)9 218 08 41

10 Rue de la Croix Martre
91120 Palaiseau
France
+33 1 60 13 36 97

Hemelstraat 2
1651 Beersel
Belgium
+32 (0)2 378 03 33

530 7th Avenue, Suite 902
NY 10018
New York